Refund policy

Refund & Return Policy

We want you to love your FrostFlick. If something isn't right, we'll make it right.

30-day returns You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with all accessories (scraper, protective base cover, USB cable).

How to start a return Email us at support.frostflick@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong item If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund – you won't need to pay anything to fix it.

Return shipping costs For damaged, defective or incorrect items, we cover all costs. For change-of-mind returns, the customer is responsible for return shipping costs, and original shipping charges (if any) are non-refundable.

Refunds Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Lost or stolen packages If you added Shipping Protection at checkout and your package is lost, stolen or damaged in transit, contact us and we'll send a free replacement. Without Shipping Protection, we'll help you file a claim with the carrier and track down your package. Items that arrive damaged, defective or incorrect are always covered, with or without Shipping Protection.

30-Day Warranty add-on If you added the 30-Day Warranty, accidental damage (drops, cracks or breaks during normal use) within 30 days of delivery is covered with a free replacement. Email us your order number and a photo of the damage.

Contact Questions? Email support.frostflick@gmail.com. We reply within 24 hours (Monday–Friday).